Privacy Policy
Last updated: October 2026
Climate In Check (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit this website or contact us, how we use it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Information we collect
- Contact details – such as your name, phone number, email address and the address or postcode where work is needed, when you call, message or WhatsApp us.
- Job details – information about the service you need, photos you send us, and access arrangements.
- Website data – basic technical information such as your browser type and pages visited, collected through cookies and similar technologies.
How we use your information
- To respond to your enquiry and provide quotes.
- To arrange, carry out and follow up on work, including servicing reminders where you have asked for them.
- To keep records required for legal, safety and accounting purposes (for example, F-Gas records).
- To improve our website and services.
Legal basis for processing
We process your information because it is necessary to take steps at your request before entering into a contract and to perform that contract; to comply with our legal obligations; and for our legitimate interests in running and improving our business. Where we rely on your consent (for example, for marketing), you can withdraw it at any time.
Sharing your information
We only share your information where needed to provide our services – for example with suppliers, manufacturers (for warranty registration), IT and website providers, and our accountants – or where required by law. Anyone we share information with must keep it secure and use it only for the agreed purpose.
How long we keep it
We keep enquiry information only for as long as needed to deal with your enquiry. Customer and job records are kept for as long as required for warranty, legal, safety and tax purposes, after which they are securely deleted.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to data portability. To make a request, contact us using the details below. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
This website uses cookies that are necessary for it to work, and may use analytics cookies to help us understand how visitors use the site. You can control cookies through your browser settings.
Contact us
If you have any questions about this policy or your information, call us on 07506 186446 or message us on WhatsApp.